Wallpaper FAQs
Everything you need to know about House of Hackney wallpaper
Everything you need to know about House of Hackney wallpaper
Regardless of whether you know your way around a roll of wallpaper or are familiar only with a scroll through Pinterest, you will likely still have questions about the decorating and installation process. Fortunately for you, we have the answers. Here’s everything you always wanted to know about our wallpaper (but were afraid to ask)...
Where is House of Hackney wallpaper made?
Our wallpaper is printed at a pioneering factory in the heart of the Swedish countryside. Borås Tapetfabrik recognise that whether wallpaper is printed using techniques from the 1920s or 2020s, it still leaves an imprint on the world around us. Their consideration for Nature cuts right through every production process.
What is House of Hackney wallpaper made from?
Our wallpaper is made using Forest Stewardship Council (FSC) certified, purposely grown materials, printed with water-based, environmentally safe inks, is PVC-free and made specially to order.
Borås Tapetfabrik source paper that is crafted using wood fibre from young trees, not Ancient ones, grown purposefully in a forest managed to the Forest Stewardship Council’s standards in Northern Europe.
Their creations are PVC-free and printed in small, made to order batches to avoid unnecessary waste using water based inks.
Borås Tapetfabrik have spent more than a century learning, growing and becoming a forerunner in innovation and craftsmanship.
How long will my wallpaper take to produce?
Our printed-to-order wallpaper is bespoke, with a lead time of 7 working days for production. After dispatch, delivery typically takes an additional 1-2 working days.
Deliveries are usually made between 9am. and 6pm, excluding public holidays, though some couriers may deliver slightly outside this time frame.
Once your order is on its way, you'll receive an email from the courier with tracking details.
Can I return your wallpaper?
As our wallpaper is printed to order, it can not be returned. We recommend ordering a sample and then using our online wallpaper calculator (found on each product page) to ensure you are happy with it.
How do I measure my wallpaper?
Our online wallpaper calculator makes it easy to work out how many rolls to order – simply enter the height and width for each of the walls you would like to decorate, then we’ll do the maths. Alternatively, our Design Consultants are on the other end of the line, happy to advise.
Include all doors and windows in your measurements to ensure that the mural appears seamless.
For the average room we recommend that you purchase one additional roll to account for any further fiddly bits, such as reveals, overhangs, boxing around pipework etc.
Our digitally printed wallpapers come in two drops, a 3m height and a 2m height. And each roll is made up of either 4 x 3m panels, or 4 x 2m panels, each 45cm wide.
It’s important to note that our wallpaper is printed to order, so slight variations in colour can occur between batches. Therefore, we recommend ordering all the rolls you’ll need in one go.
How do I calculate for bespoke measurements?
We can cater to bespoke orders that will be custom printed to your specifications. We will add 20cm to the height and width of the walls to ensure there is enough paper to trim back for a high-quality finish. Contact us here.
How do I calculate for stairways?
When it comes to stairways, take note of the greatest wall height and width, then order bespoke wallpaper based on those measurements – you can then team this with our regular-height wallpaper to cover adjoining hallways or landings.
How do I calculate for above dado rails and tiles?
Our 2m length is designed specifically for creating half-walls of print against dado rails, panelling or tiles, with the added bonus of less wastage.
Can I order bespoke wallpaper?
Yes! We can re-print our archive designs, recolour and rescale any of our prints, or create custom drops to fit your requirements. Please contact us to find out more.
Which wallpaper paste should I use?
Our favourites are the Beeline 'Yellow Top Wallcovering Adhesive' and Solvite’s ‘Paste the Wall’.
Alternatively, you can use any water-based, pre-mixed paste that is good quality and suitable for the paste-the-wall application method.
How do pattern repeats work?
Our wallpaper works a little differently. There are 4 panels to every roll, (the sheets are numbered 1 to 4, so you’ll know which is which). Each panel measures 45 cm in width and either 200 or 300 cm in length. The pattern will automatically align across the panels so that you do not need to try and align the print or account for the repeat during installation.
Can I use your wallpaper in kitchens and bathrooms?
Yes, our wallpaper is very hard-wearing – however we do advise that it is kept as dry as possible. We recommend sealing the wallpaper using a clear decorator’s varnish (our favourite is by Polyvine in ‘Dead Flat’), applied over the top of the wallpaper (once dry) using a short-flock roller. While enhancing the wallpaper’s longevity, this will also help to protect against splashes and stains.
How do I clean my wallpaper?
If you ever need to clean your wallpaper, lightly dust with a microfibre cloth or wipe it gently with a damp (not soaking) cloth.
How do I remove your wallpaper?
Our wallpaper is designed with durability in mind, but we know that not all of us own our personal sanctuaries - or perhaps you just fancy giving a different House of Hackney print a go. To remove our wallpaper we recommend using a steam stripper.
